directory changes and restructuring

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official-skills/notion-knowledge-capture/reference/faq-database.md

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+# FAQ Database
+
+**Purpose**: Organize frequently asked questions with answers.
+
+## Schema
+
+| Property | Type | Options | Purpose |
+|----------|------|---------|---------|
+| **Question** | title | - | The question being asked |
+| **Category** | select | Product, Engineering, Support, HR, General | Question topic |
+| **Tags** | multi_select | - | Specific topics (auth, billing, onboarding, etc.) |
+| **Answer Type** | select | Quick Answer, Detailed Guide, Link to Docs | Response format |
+| **Last Reviewed** | date | - | When answer was verified |
+| **Helpful Count** | number | - | Track usefulness (optional) |
+| **Audience** | select | Internal, External, All | Who should see this |
+| **Related Questions** | relation | Links to related FAQs | Connect similar topics |
+
+## Usage
+
+```
+Create FAQ entries with properties:
+{
+  "Question": "How do I reset my password?",
+  "Category": "Support",
+  "Tags": "authentication, password, login",
+  "Answer Type": "Quick Answer",
+  "Last Reviewed": "2025-10-01",
+  "Audience": "External"
+}
+```
+
+## Content Template
+
+Each FAQ page should include:
+- **Short Answer**: 1-2 sentence quick response
+- **Detailed Explanation**: Full answer with context
+- **Steps** (if applicable): Numbered procedure
+- **Screenshots** (if helpful): Visual guidance
+- **Related Questions**: Links to similar FAQs
+- **Additional Resources**: External docs or videos
+
+## Views
+
+**By Category**: Group by Category
+**Recently Updated**: Sort by Last Reviewed descending
+**Needs Review**: Filter where Last Reviewed > 180 days ago
+**External FAQs**: Filter where Audience contains "External"
+**Popular**: Sort by Helpful Count descending (if tracking)
+
+## Best Practices
+
+1. **Use clear questions**: Write questions as users would ask them
+2. **Provide quick answers**: Lead with the direct answer, then elaborate
+3. **Link related FAQs**: Help users discover related information
+4. **Review regularly**: Keep answers current and accurate
+5. **Track what's helpful**: Use feedback to improve frequently accessed FAQs
+