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Andrew Yim 500d352026 feat(jamie-faq-entry): add skill with dual-platform structure and slash command

Restructure 42-jamie-faq-entry into code/desktop/shared layout,
create Claude Code directive, register /jamie-faq-entry command.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-03-31 03:20:53 +09:00

6.0 KiB

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Jamie FAQ Entry — Claude Code Directive

Generate, review, and edit Q&A entries for Jamie Clinic's KakaoTalk Plus Channel Kanana chatbot.

Quick Reference

Item	Value
Platform	KakaoTalk Plus Channel (제이미성형외과의원)
Bot name	Kanana 상담매니저
Q limit	100 chars
A limit	400 chars (345 if common CTA appended)
Entries file	`../shared/current-entries.md`

Character Limits — Validate Every Entry

# Count chars (excluding newlines) — run on every draft
echo -n "답변 텍스트" | wc -m

Q must be <= 100 chars. A must be <= 400 chars. When common CTA is appended, body must be <= 345 chars (CTA is ~55 chars).

Q (Question) Rules

Sentence form — not keywords. Write as customers actually type.
- Bad: 비용문의 / Good: 눈 수술 비용이 궁금해요
Specific — reflect real situations, not abstractions.
- Bad: 영업시간 / Good: 토요일에도 진료하나요?
1 intent = 1 answer — duplicate intents confuse Kanana into "모른다" responses.
Customer speech — casual chat tone over formal phrasing.

A (Answer) Structure

3-Part Format

[1] 핵심 안내 — direct answer to the question
[2] 부가 정보 — additional context or Jamie differentiator
[3] CTA — next-action prompt

CTA Selection

Common CTA (consultation funnel):

상세한 문의 사항은 연락처 남겨주시면,
상담실장님이 연락드리고
세부 상담 진행할수 있도록 하겠습니다.

Use for: cost inquiries, procedure intro, photo consultation, pricing criteria. Do NOT use for: booking confirmations, ops info, location/YouTube, post-op care, urgent requests, refunds, prescriptions.

Immediate action CTA: 전화(02-542-2399)로 문의하시면 바로 확인 가능합니다. Use for: booking check, same-day visit, schedule change, late arrival.

Staff connect CTA: 연락처와 성함을 남겨주시면 확인 후 연락드리겠습니다. Use for: refunds, sensitive requests.

Brand Tone

Endings: 격식체 (~습니다, ~드립니다)
Address: 고객님 / 환자분
Emoji: max 1 at closing; none for sensitive topics (refund, medical safety)
Self-reference: "제이미성형외과" or omit

Line Breaks (Mobile Readability)

Between paragraphs: 1 blank line
Item lists: · bullet + newline
Long sentences: break at 15-20 char semantic units
Before CTA: 1 blank line

Medical Ad Compliance (의료법 제56조)

Banned Expressions — Scan Every Draft

Banned	Replacement	Reason
전문 / 전문병원	중점 진료	No designation
특화	중점 진료	Exaggeration
보장	운영 / 제공	No guarantees
완성	지향	No definitive results
해결	개선	No cure guarantee
100% / 반드시	대부분 / 기대할 수 있습니다	No guarantees
최고 / 최상급	(remove)	Superlative ad
다른 병원보다	저희만의 방법으로	Comparative ad banned
전후 사진/영상	수술 정보, 설명 영상	Before/after banned
안전한 / 무통	(remove)	Misleading
노하우	풍부한 경험	Exaggeration
후기	상담 이야기	Patient testimonial rules

Side-Effect Disclaimer

Append to procedure/surgery answers (not for booking, ops, location):

※ 개인에 따라 결과가 다를 수 있으며,
부작용(붓기, 멍 등)이 발생할 수 있습니다.

Hospital Info (Reference)

Item	Value
Name	제이미성형외과 (no space)
Phone	02-542-2399
Address	서울시 강남구 압구정로 136, EHL빌딩 3층
Directions	압구정역 5번출구 방향 도보 5분, 현대고등학교 맞은편
Hours	평일 10시~~18시, 토 9:30~~14시, 일·공휴일 휴진
Website	https://www.jamie.clinic
YouTube	https://www.youtube.com/@jamie.clinic
Doctor	정기호 원장
Focus	눈·이마·동안 성형
Consult fee	1만원
Deposit acct	하나은행 204-910172-23607 (제이미성형외과/정기호)

Procedures (16)

눈(7): 퀵매몰법, 하이브리드 쌍커풀, 안검하수 눈매교정술,
       눈밑지방 재배치, 듀얼 트임, 눈썹밑 피부절개술, 눈 재수술
이마(2): 내시경 이마거상술, 내시경 눈썹거상술
동안(3): 앞광대 리프팅, 스마스 리프팅, 자가 지방이식
시술(2): 실 리프팅, 하이푸 리프팅
기타(2): 쁘띠 성형, 흉터 성형

Workflow

New Entry

Identify customer intent
Check ../shared/current-entries.md for duplicates — if duplicate, optimize Q wording only
Draft Q: sentence form, customer tone, <= 100 chars
Draft A: 3-part structure, <= 400 chars, line breaks applied
Scan for banned medical expressions
Verify brand tone (격식체, 호칭, emoji)
Run char count validation

Review Existing

Scan for medical ad violations (fix immediately)
Check brand tone consistency
Verify factual accuracy (building name, phone, costs)
Confirm char limits
Confirm Q is sentence form
Check for duplicate intents
Present diff: original vs. revised with rationale

Batch Output Format

### 카테고리: [Name]

**① [Status] [Q text]**

> [A text with line breaks]

---

Status markers: 🆕 New | 📝 Revised | ✅ Keep | 🔄 Skipped (dup) | 💬 Common CTA applied

Entry Categories

Greeting (Confirmed — Do Not Duplicate in Entries)

안녕하세요, 제이미성형외과 카카오톡 상담시간은
평일 10시부터 18시, 토요일 9시 30분부터 14시까지입니다.
연락처를 남겨주시면 상담실장님이 연락드리고 상세안내 드리겠습니다

jamie-marketing-editor — brand copy, procedure descriptions
jamie-brand-audit — medical ad compliance review, brand tone check

6.0 KiB Raw Blame History